Hiring: Director, Customer Implementation Company: Neara Location: Denver, CO Job Posted Time: 2026-09-02 18:04:38 Employment Type: Contract Target Skills & Keywords : Go, Machine Learning, Move About the job Required Skills: •Account strategy: Develop and maintain a "living" account strategy. You define the what, why and how, ensuring the team remains aligned on long-term objectives rather than just ticking boxes. •Value-driven delivery: Shift the focus from hitting milestones to realizing actual business value. You are accountable for ensuring the customer is materially better off because of our platform. •Team leadership: Mentor and challenge a team of technical ICs. You will unblock their workflows, hold them to high standards and coach them through high-stakes customer interactions. •Organisational navigation: Master the internal politics of enterprise environments. You will map influence, build multi-level relationships and navigate complex stakeholder landscapes to drive consensus. This is a core part of the job, not a nice-to-have. •Decisive judgment: You will know when to escalate and when to handle it yourself. When things go wrong, you will stay calm, diagnose fast and act. You’ll remain calm under pressure and take corrective action without waiting for external direction. •What We’re Looking For •Proven delivery record: You have successfully navigated high-pressure, complex implementations. You’ve seen things go wrong, learned from the experience and know how to course-correct effectively. •Technical credibility: You have led teams with strong technical ICs. You earned their respect, not by out-coding them, but by being sharp, direct and useful. You know how to get the best out of people who have high expertise in specific domains. •Exceptional problem solving: You can structure ambiguous challenges and provide clear, actionable recommendations und Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!