Hiring: Director Customer Experience Operations Company: Arizona Public Service - APS Location: Phoenix, AZ Job Posted Time: 2026-09-10 14:47:02 Target Skills & Keywords : Microsoft Excel, Project Management About the job Required Skills: •Will lead the customer care center operations to deliver an exceptional, efficient customer experience. Qualifications: •BA or BS Degree in Business, Marketing or related field •And ten (10) years' experience in Customer Service (utility industry experience preferred) or equivalent combination of education and directly related experience. •Five (5) years' experience in a leadership role. •Proven ability to develop and manage high performing teams. •Preferred Special Skills, Knowledge Or Qualifications •Proven ability to develop strategic partnerships and relationships both internal and external to Customer Service. •Demonstrates strong interpersonal skills and political savvy with the ability to navigate challenging and dynamic situations. •Demonstrated capacity to work across all functional areas of the company to establish credibility and engage others to ensure the most effective solutions are in place. •Strong critical thinking and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses. •Expert level communication skills demonstrated through a broad-range of written communications and presentations. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!