Hiring: Director, Customer Engagement Company: Koch Location: Green Bay, WI Job Posted Time: 2026-09-11 11:56:08 About the job Required Skills: •Enable team members to become trusted advisors by transferring logistics, transportation, and business expertise that strengthens customer partnerships •Lead and develop Customer Engagement Leads who provide strong customer communication, disciplined follow-up, and effective escalation when leadership decision-making is needed •Develop and maintain relationships with internal and external business stakeholders in our customer organizations •Develop a thorough understanding of customer’s business vision, strategies, priorities, and operations. •Help customers achieve their business and financial goals by providing timely, proactive recommendations regarding Transportation and Logistics •Drive accountability for customer outcomes by establishing and improving SLAs, escalation processes, and service recovery practices, ensuring customer commitments are met while identifying opportunities for continuous improvement. •Build accountability through clear expectations, coaching, disciplined follow-up, and appropriate escalation when gaps persist •Improve customer and internal reporting to show business impact, root cause, accountable ownership, recovery paths, and expected resolution Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!