Hiring: Director, Customer and Business Operations - Audio Tech Company: Bose Corporation Location: Framingham, MA Job Posted Time: 2026-09-11 14:50:18 Employment Type: Contract Target Skills & Keywords : Program Management About the job Experience: •10+ years of experience in business operations, customer operations, or program leadership in B2B or technology-driven environments. Required Skills: •The Director, Customer & Business Operations – Audio Technologies is a senior leadership role responsible for defining and building the operating architecture that enables Bose’s Audio Technology business to scale as a platform-driven, B2B technology company. •Audio Technologies is evolving from a high-growth licensing business into a system-level platform that delivers integrated capabilities across partners, products, and ecosystems. This requires a fundamentally different operating model that is scalable, customer-centric, and tightly aligned across Sales, Engineering, and Customer Delivery. •Operating Backbone – scalable systems, processes, and governance •End-to-End Customer System – from contract through lifecycle engagement •Customer-Centric Operating Model – embedding customer experience into how the business runs, products are designed, and how technology is developed •This role sits at the intersection of business operations, customer experience, and platform execution ensuring that growth translates into repeatable, high-quality outcomes rather than fragmented or bespoke execution. •Define and maintain the end-to-end operating model across the Audio Technology business. •Establish scalable systems, processes, and governance that support licensing and platform growth while minimizing fragmentation and bespoke execution. Qualifications: •Demonstrated ability to design and scale operating models in complex, cross-functional organizations. •Strong systems thinking capabilities with the ability to connect strategy, process, and execution. •Proven ability to lead and influence across Sales, Engineering, and operational teams without direct authority. •Excellent communication skills with the ability to align diverse stakeholders around a common operating model. •Comfort operating in high-growth, ambiguous environments. •Operational familiarity with customer lifecycle systems (CRM, billing, program management, support platforms). •At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Framingham, Massachusetts is: $205,300-$282,250. Compensation: •$205,300 - $282,250 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!