Hiring: Director, CRM & Retention | Dermstore Company: THG Location: New York, NY Job Posted Time: 2026-09-11 10:37:37 Employment Type: Hybrid Target Skills & Keywords : SQL, Salesforce, User Experience About the job Experience: •10+ years of relevant CRM, lifecycle, or retention marketing experience, ideally within high-growth D2C, retail, beauty, or CPG environment, including people management; part of it setting strategy, not only executing campaigns. Required Skills: •As the Director of CRM & Lifecycle Marketing, you will be the architect of our customer journey, owning the end-to-end strategy across email, SMS/MMS/RCS, app push, web push, and direct mail. •By taking ownership of our first-party data strategy, loyalty programs, and subscription models, you will ensure that every customer touchpoint, across owned and paid channels, is cohesive, data-driven, and optimized for long-term retention. •Lead, mentor, and grow a talented team, providing the hands-on guidance necessary to elevate their technical execution while fostering a culture of continuous learning. Compensation: •$120,000 - $130,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!