Hiring: Director, CRM Product & Customer Intelligence Company: SRS Distribution Inc. Location: McKinney, TX Job Posted Time: 2026-09-11 11:35:39 Employment Type: Contract / Remote Target Skills & Keywords : Agile, Product Management, Product Strategy, React, Risk Management, SQL, Salesforce, Scrum, Snowflake, Stakeholder Management, Vendor Management About the job Experience: •A minimum of 5–7 years of professional experience in product ownership or product management, including hands-on experience with CRM/Salesforce platforms. •Certified Scrum Product Owner (CSPO) preferred. •Strategic Leadership and Mentorship Required Skills: •Product Vision and Roadmap: Own the product vision, roadmap, and prioritized feature backlog for Salesforce and related applications. Manage a roadmap that aligns with overall organizational strategy and secures buy-in from relevant leaders and stakeholders. •Business Alignment and Requirements: Partner with sales, service, marketing, and operations to capture business needs and align on priorities. Synthesize corresponding business requirements into clear, outcome-driven initiatives that can be translated into technical solutions. •People, Process, and Systems Understanding: Thoroughly understand the people and processes of all teams being served in order to design optimal features and corresponding processes. Understand the available platforms and technologies well enough that requirements are contextual to the systems being implemented or enhanced. •Customer Intelligence Strategy: Own the data and customer-intelligence strategy on the platform, including AI use cases. Translate customer data and intelligence into measurable business value. •Metrics and Value Realization: Define and track success metrics, ROI, and adoption for platform investments. Use data-driven insights to guide prioritization and demonstrate impact. •Governance and Vendor Management: Establish and run platform governance, including intake, prioritization frameworks, and change control. Manage vendor and licensing decisions to optimize cost and value. •Stakeholder Communication: Communicate roadmap, trade-offs, and progress to executives and stakeholders. Foster transparency and accountability across the teams being served. Qualifications: •<25% Travel required for conferences and team meetings •Frequently operates a computer, keyboard, mouse, and other standard office equipment •4 days per week onsite in the Mckinney Corporate Office •Proven success in product ownership or product management, including CRM/Salesforce platforms •Demonstrated success owning a roadmap and backlog and delivering measurable business outcomes •In-depth knowledge of CRM, customer data/intelligence, and how to translate it into value •Demonstrated capacity to synthesize business requirements and translate them into user stories and technical requirements •Operational familiarity with a well-accepted delivery methodology, such as Agile/Scrum •Excellent communication and executive stakeholder-management skills •Data-driven approach to measuring ROI, adoption, and platform health Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!