Hiring: Director, Conferences (Customer Excellence & Experience) Company: Gartner Location: Stamford, CT Job Posted Time: 2026-09-03 10:59:12 Employment Type: Hybrid Target Skills & Keywords : AI, Agile, Change Management, Project Management About the job Experience: •10+ years of experience in event management, project management, operations, or related fields. Required Skills: •Align GCC initiatives with existing conference business processes, identifying gaps and opportunities for improvement. •Develop and implement plans to resolve process, system, and operational inefficiencies, ensuring scalable and sustainable integration. •Elevate the look and feel of GCC events, collaborating with design, operations, and stakeholder teams to deliver exceptional attendee experiences. •Drive resource allocation and spend toward activities and deliverables that maximize attendee satisfaction, NPS, revenue, and retention. •Lead change management efforts to embed GCC best practices into the wider conferences portfolio, fostering innovation and continuous improvement. •Champion customer experience, ensuring GCC events consistently deliver value and excellence. •Facilitate information discovery, documentation, and dissemination of new processes and standards across teams. •Build strong partnerships with internal stakeholders, vendors, and cross-functional teams to ensure alignment and successful execution. Compensation: •$7,200 per year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!