Hiring: Director, Commercial Operations Company: EVERSANA Location: Yardley, PA Job Posted Time: 2026-09-09 17:57:02 Employment Type: Full-time Target Skills & Keywords: Commission Administration, Incentive Compensation, Sales Compensation, Commercial Operations, Revenue Operations, Finance Operations, CaptivateIQ, Salesforce, CRM, Data Analytics, Process Improvement, Governance, Reporting & Dashboards, Advanced Excel, Stakeholder Management, People Leadership Experience: - Demonstrated experience in commission administration, incentive compensation, sales compensation, commercial operations, revenue operations, finance operations, or a related function - Experience working with Salesforce or similar CRM platforms, including reporting, data quality management, and process governance - Demonstrated experience developing reports, dashboards, metrics, or business insights to support operational decision-making - Previous experience leading people or developing a commission administration or compensation operations function (preferred) - Experience administering an incentive compensation platform such as CaptivateIQ, Xactly, Varicent, Spiff, QuotaPath, or a comparable solution (preferred) - Experience supporting commission plans within a commercial, sales, revenue operations, or finance environment (preferred) - Experience within pharmaceutical, life sciences, healthcare, consulting, CRO, or B2B commercialization services environments (preferred) Required Skills: - Demonstrable ability to understand complex concepts and apply them to business processes, systems, and operational challenges - Self-starter who actively seeks solutions and independently acquires knowledge - Strong understanding of sales, revenue, and financial processes, including the relationship between commercial activity, revenue recognition, and incentive compensation - Proven ability to proactively identify, investigate, and resolve complex operational and data-related issues - Ability to manage sensitive, high-visibility, and occasionally complex stakeholder situations with diplomacy, professionalism, and sound judgement - Ability to understand broader organizational impacts and identify opportunities to improve business processes, controls, and operational efficiency - Highly organized with exceptional attention to detail, strong time management skills, and the ability to manage multiple priorities and deadlines simultaneously - Demonstrated ability to interpret, reconcile, and validate data from multiple systems and translate findings into clear business insights - Advanced Microsoft Excel skills and strong overall system aptitude - Excellent communication and interpersonal skills, maintaining professional and respectful communication with stakeholders at all levels - Knowledge of compensation plan design, commission structures, and incentive compensation governance (preferred) Qualifications: - Bachelor's degree in business, finance, economics, data analytics, information systems, or a related field; equivalent professional experience will also be considered - Proven track record of leading the administration of commercial commission plans, ensuring accurate and timely calculations, reviews, approvals, and payments - Experience owning and administering an incentive compensation platform, including maintenance, testing, system enhancements, and optimization - Ability to partner cross-functionally with Commercial Leadership, Finance, Human Resources, Payroll, and Information Technology - Experience acting as primary point of contact for commission-related inquiries and managing escalations through to resolution - Experience validating completeness and accuracy of data used in commission calculations, including Salesforce opportunity records and financial data - Ability to maintain process documentation, operational controls, approval records, and materials supporting transparency and audit readiness - Experience analyzing compensation, sales, revenue, and performance data to identify trends, risks, and opportunities - Ability to drive efficiency and scalability through process redesign, automation, and technology enhancements - Experience managing relationships with external vendors and technology partners - Ability to advise senior leadership on compensation operations, emerging risks, system requirements, and future development of the function - People leadership capabilities, including interviewing, selecting, supervising, and developing staff, and managing performance standards - Commitment to diversity, equity, and inclusion through continuous development and inclusive behaviors - Willingness to travel nationally 3-5 times per year Compensation: - Base pay range: $125,000.00/yr - $145,000.00/yr - Actual pay will be based on skills and experience - EVERSANA is committed to providing competitive salaries and benefits for all employees Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. 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