Hiring: Director Commercial Operations Company: Randstad USA Location: New York City Metropolitan Area Job Posted Time: 2026-09-10 12:19:42 Target Skills & Keywords : Segment, Six Sigma About the job Experience: •15+ years of progressive leadership experience in commercial operations, client service management, or field service strategy. Required Skills: •Client Support & Departmental Leadership •Guide and mentor the regional customer support and order execution teams to maintain high performance and accountability. •Establish metrics around order fulfillment precision, queue resolution times, backlog reduction, and delivery tracking. •Cultivate a proactive, solution-oriented operational culture centered on client retention. •Direct the end-to-end sales-to-delivery lifecycle to guarantee reliable client outcomes. •Bridge functional gaps between Sales, Logistics, and Operations to eliminate processing bottlenecks. •Identify operational disruptions impacting lead times, product fulfillment, or client satisfaction, implementing permanent fixes. •Direct post-sale service frameworks, including intake queues, issue triage, resolution workflows, and field technician dispatches. Qualifications: •Direct message the job poster from Randstad USA •Director Professional Search | Sales | Marketing | Operations | Supply Chain | Technology | Engineering | Finance | Human Resources | International |… •An established leader in the foodservice equipment sector is seeking a strategic and hands-on leader to manage and elevate all customer-touchpoint operations across North America. Reporting to senior leadership, this executive will direct order processing, client service, after-market warranty operations, and commercial execution. •The ideal candidate will manage the complete post-sale workflow, ensuring optimal client satisfaction while scaling internal capabilities. This position also serves as the functional owner for commercial system architectures (ERP and CRM), driving process standardization, system usage, and data accuracy across cross-functional teams. •The company is PE owned and is comprised of 5 brands that are being integrated. Experience with integrated acquisitions - technology, processes, culture, etc. is highly desired. This person will report to the segment VP, have 3-4 direct reports, and 20+ indirect. •10–15+ years of progressive leadership experience in commercial operations, client service management, or field service strategy. •Strong background within a manufacturing, heavy equipment, durable capital goods, or similar experience in b2b. •Proven track record leading commercial business processes within major enterprise ERP and CRM software suites. •Demonstrated history of successfully restructuring both front-end order fulfillment and post-sale service operations. •Deep expertise in enterprise order management, warranty operations, and client lifecycle management. Compensation: •$180,000 - $200,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!