Hiring: Director, Client Support Company: WellSky Location: Overland Park, KS Job Posted Time: 2026-09-15 14:48:57 Employment Type: Full-time Target Skills & Keywords : SaaS About the job Experience: •4-5 years of relevant management experience •8-10 years of relevant work experience •5 years of relevant management experience •10 years of relevant work experience Required Skills: •Define and execute the vision and strategy for the client support organization. •Partner with senior leadership to align support operations with business objectives and client needs. •Drive strategic initiatives to improve client satisfaction, reduce escalations, and enhance operational efficiency. •Oversee the development of scalable processes, systems, and tools to support growth and client needs. •Build and maintain strong relationships with internal stakeholders to influence solution, engineering, and operational decisions. •Lead and mentor managers by developing the next generation of client support leaders. •Represent the client support function in executive-level discussions and decisions. •Perform other job duties as assigned. Qualifications: •Bachelor’s Degree or equivalent work experience •At least 4-5 years of relevant management experience •At least 8-10 years of relevant work experience •Demonstrated success influencing cross-functional stakeholders and driving outcomes across product, engineering, and operations teams without direct authority •Willing to work additional or irregular hours as needed •Must work in accordance with applicable security policies and procedures to safeguard company and client information •Must be able to sit and view a computer screen for extended periods of time •WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference. •Excellent medical with Rx, dental, and vision benefits •Mental Health support through EAP Compensation: •Excellent medical with Rx, dental, and vision benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!