Hiring: Director, Client Success Company: Welldoc Location: Columbia, MD Job Posted Time: 2026-09-10 12:20:57 Employment Type: Contract Target Skills & Keywords : Project Management, Salesforce About the job Experience: •Extensive Industry Experience: A minimum of 10 years of experience in client success and account management, specifically health plans, PBMs, and large employer groups •Large-Scale Client Management: Proven track record of providing service to Fortune 100 companies, other large group plans, or major Provider Systems. •Adaptability and Collaboration: Demonstrated ability and flexibility to work cross-functionally within a fast-growing, dynamic company environment where change is constant. •Results-Driven Execution: Strong orientation toward achieving results, with a documented history of successfully delivering large, complex projects that surpass client expectations. •Data and Detail Orientation: Highly data-driven and detail-oriented, with the ability to drive projects to timely completion while simultaneously fostering strong, positive professional relationships. Required Skills: •Primary Relationship Owner: build professional and productive relationships with key stakeholders both within the Welldoc organization and across a portfolio of key clients •Strategic Success Planning: assess complex client goals to establish a shared definition of success, ensuring Welldoc’s technology consistently delivers on its value proposition. •Cross-Functional Leadership: manage collaboration between workstreams including Data Science, Marketing, Product, and Customer Care to optimize the member experience and client investment. •Trusted Advisor: Identify service trends and develop high-level solutions to solve complex problems, navigating ambiguity in a fast-paced environment. •Lead Senior Level / Executive Level Presentations: Lead Executive Business Review meetings to align with client strategy and goals and to deliver sophisticated reports on member engagement and clinical outcomes. •Accountability: Own the end-to-end client lifecycle, ensure healthy long-term relationships, identify areas of growth/expansion and successful contract renewals. Qualifications: •Bachelor’s or Master’s Degree in business or related field. •Autonomy in a Complex Environment: The capacity to work at a rapid pace and with a high degree of autonomy within a complex and frequently changing work environment. Compensation: •$140,000 - $180,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!