Hiring: Director, Client Services Implementation Company: EVERSANA Location: Mason, OH Job Posted Time: 2026-09-15 10:29:40 Target Skills & Keywords : Salesforce About the job Required Skills: •Lead and oversee implementing and managing new client Patient Services programs. •Manages the client relationships during the implementation. •Is a key contact for clients during all implementation steps. •Tracks and manages relevant internal work streams to maintain project discipline pertaining to both timelines and deliverables, including collaboration with the Project Management Organization (PMO) Project Manager (PM). •Works with all required internal departments and personnel to set up clients for implementation and operations, including design, configuration, testing, training and post-launch support. •Lead and oversee creation of implementation documentation for the client’s program, including Business Process Flows, Business Rules Document, Program Correspondence, Enrollment Form, and other documentation as requested. •Lead and oversee approving system requirements documentation, including user stories, design documents, and data transfer agreements. •Coordinates internal and external reviews of all implementation documentation. Qualifications: •Travel (10-20% based on the location of the client and/or required client meetings) •Hours (40-50 hours per week, 5 days of the week) •The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position. •An individual in this position must be able to successfully perform the expectations listed above. •The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. •Licenses/Certificates: None are required at this time. •Technology/Equipment: Intermediate proficiency in Microsoft applications (primarily Word, Excel, PowerPoint, and Visio) is a minimum threshold for the Implementation Manager position. The Senior Implementation Manager position requires expert level of proficiency. Experience with leveraging AI for process efficiency opportunities is preferred. •Licenses/Certificates: PMP certification is desirable. •Technology/Equipment: Salesforce Healthcloud experience is preferred; the requirements are listed above. •Physical/Mental Demands And Working Environment Compensation: •$103,515 - $145,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!