Hiring: Director, Business Process Excellence Company: Equinix Location: Redwood City, CA Job Posted Time: 2026-09-10 11:46:32 Employment Type: Full-time Target Skills & Keywords : AI, AutoCAD, CAD, REST, Salesforce, Six Sigma About the job Experience: •8+ years in process design, business architecture, or operations, ideally within GTM or CRO; consulting experience and experience in large, highly matrixed enterprises (e.g., environments similar to Equinix) a plus •Operational familiarity with Salesforce, CPQ/quoting platforms, and enterprise systems •Process expert with a customer lifecycle lens: spots patterns across enterprise environments, unpacks ambiguous processes, and evaluates impact through the end-to-end customer journey •Data-driven and AI-forward: traces breakdowns to root cause and designs around what AI and automation make newly possible, not just automating the current state •Systems thinker able to build a business case and value metrics that tie process and technology investments to outcomes Required Skills: •Process Design & Optimization •Architect future-state GTM workflows through the lens of the full customer lifecycle, strengthening both customer experience and seller effectiveness at every stage •Diagnose current-state friction using data and root-cause traceability, plus experience across varied enterprise process models, to pinpoint the highest-opportunity fixes •Rearchitect processes to be AI-forward, designed around what AI and automation make newly possible rather than automating the current state, while ensuring designs are scalable and aligned with CRO priorities •Translate GTM business needs into process requirements for the CDIO (technology team), evaluating where AI and automation can meaningfully optimize a process •Serve as the conduit between business and technology, articulating what technology is needed, in what sequence, and the business case and value metrics behind it •Advocate for CRO priorities with clear business context, without assuming technical ownership •Navigate a highly matrixed organization, including all functions within CRO, CDIO (Technology), Operations, Product, Finance, and beyond, building trust and influence without formal authority Qualifications: •Bachelor's degree in Business, Engineering, Information Systems, or equivalent experience Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!