Hiring: Director, Business Operations Company: Daybreak Health Location: San Francisco, CA Job Posted Time: 2026-09-16 21:00:43 Employment Type: Full-time / Remote Target Skills & Keywords : Credentialing, Maven, SQL About the job Required Skills: •This role owns workforce management for our largest revenue channel: clinician capacity, retention, utilization, and credentialing throughput. Revenue and gross margin are the outcomes you are accountable for. The day-to-day job is building and running the systems that get us enough clinicians, seeing enough sessions, at the right cost. •Workforce management. Clinician capacity planning, retention, utilization, and credentialing throughput. This is the core of the job. •Gross margin and unit economics. Translating workforce performance into cost and margin impact, and making the tradeoffs visible. •Performance analytics and root-cause work. Digging into operational and financial data yourself to find where performance is moving, what is driving it, and what to do about it. •Cross-functional performance management. Turning data and forecasts into clear recommendations and priorities for Clinical, Recruiting and Credentialing, Ops, Finance, Product, and GTM, then partnering with the leaders who own execution inside those teams. •Clinical review operations. The workflows, throughput, SLAs, and dependencies that shape program performance, in partnership with Clinical leadership. Clinical judgment and quality stay with Clinical. •Continuous optimization. Finding ways to improve access, utilization, retention, cost efficiency, margin, and scalability inside the program we already run. •Ownership of complex operational programs with direct accountability for measurable outcomes like revenue, gross margin, retention, utilization, or cost. Qualifications: •SQL, Google Apps Script, Looker or similar BI tools, workflow automation, or building lightweight internal tools. •Telehealth, behavioral health, K-12, health plan partnerships, or another operationally complex healthcare environment. •The workforce supporting this channel (clinicians and sessions) scales roughly 4x over your first 12 months. •Core KPIs are hit: clinicians hired, clinicians onboarded, slots available, sessions attended, and clinical outcomes (PHQ-9 and GAD-7 improvement). Outcomes matter more every quarter as we move further into value-based contracts where they drive reimbursement. •Revenue and gross margin goals for the channel are met, with clear visibility into which KPIs are driving the result. •Capacity is planned ahead. Future supply and demand gaps surface early enough for Recruiting, Credentialing, Clinical, and Ops to act. •Clinician utilization, retention, and workforce mix support both client access and healthy program economics. •Performance problems show up in the data before they become fire drills, with a root cause and a recovery plan attached. •Manual workflows keep getting simpler or automated. •Partner teams trust you to represent their interests, surface tradeoffs, and drive a decision when priorities compete. Compensation: •$165,000 - $185,000 / year •Flexible work environment (work from home / hybrid options) •Base salary range of $165,000 - $185,000 + bonus compensation up to $15,000 per year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!