Hiring: Director, Account Management Company: Flex Location: Salt Lake City, UT Job Posted Time: 2026-09-10 12:07:12 Employment Type: Full-time / Hybrid Target Skills & Keywords : SaaS, Salesforce, Stakeholder Management About the job Experience: •15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers. Required Skills: •Own the retention and expansion strategy for a portfolio of our strategic and largest accounts, with accountability for renewals, upsells, cross-sells, and expansion revenue across the function. •Personally lead the most strategic, complex, and executive-level partnerships, setting the standard for how Flex shows up with its largest partners. •Define account planning frameworks that identify growth opportunities across new products, expanded portfolios, and deeper integrations, and ensure consistent execution across the team. •Partner closely with Sales leadership to align on account strategy, ensure seamless handoffs, and deliver a consistent partner experience across the customer lifecycle. •Partner Relationship Management •Build and maintain executive-level relationships within partner organizations, serving as a trusted advisor and senior point of escalation post-sale. •Anticipate partner needs, risks, and opportunities at a portfolio level, ensuring timely escalation, resolution, and proactive value delivery. •Lead executive business reviews and strategic planning conversations with key partners, and coach the team to elevate the quality of these engagements. Qualifications: •12–15+ years of experience in Account Management, Partner Success, Business Development, or related roles, with at least 5+ years of people management experience, including experience managing managers. •Demonstrated success in owning and growing a significant book of business and driving retention and expansion across existing customer or partner portfolios. •Strong commercial acumen with the ability to define strategy and identify and close growth opportunities post-sale at scale. •Demonstrated ability to lead, coach, and develop high-performing teams and to develop leaders within those teams. •Strong operational discipline, including experience with CRM tools (e.g., Salesforce), forecasting, and KPI management at a function level. •Excellent communication, presentation, and executive stakeholder management skills. •Comfortable operating in a fast-paced, high-growth, and highly cross-functional environment. Compensation: •$230,000 - $290,000 / year •Competitive medical, dental, and vision Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!