Hiring: Direct to Consumer Sales Team Supervisor Company: Banner Life family of companies | life insurance Location: Frederick, MD Job Posted Time: 2026-09-12 12:49:32 Employment Type: Contract / Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft Office, Project Management, Quality Assurance About the job Experience: •2 years of college •3+ years management experience •3+ years experience in a sales team/call center related position Required Skills: •Listen to calling sessions by agents, managers and case manager team for review and provide appropriate weekly coaching sessions as needed. Successfully implement training of sales tactics and awareness of skills/behavior coaching opportunities. •Ensure that the D2C Sales Team adheres to strict life insurance licensing and appointment criteria across 50 states by managing daily data checks and to work with the marketing analytics team to ensure that any leads are distributed to agents that are correctly licensed and appointed. •Partner with D2C Call Center Manager and marketing team to identify opportunities to improve the technology, data analytics and processes being used by the D2C Sales Team and continually optimize lead-to-sale success and improve customer outcomes. •Partner with the D2C Senior Manager and marketing analytics teams to ensure that lead management and any additional incentive programs are optimized across the team to maximize yield and ensure good customer outcomes. •Partner cross-functionally with marketing on implementation of new lead generation partners and/or marketing campaigns (including supporting new Banner Life partnerships where required) to educate, motivate, support and coach the sales staff in order to maximize lead-to-sale ratios and campaign success factors. •Provide weekly forecast tracking updates to Sr. Manager.by understanding which agents are falling behind on target trends and where attention needs to be in the business based on the forecast track. •Actively facilitate and support continual improvement of resource planning models through the analysis of daily telephone reports, identifying patterns, highlighting elevated peak times to mitigate abandon rates and using that insight to work with marketing to maximize lead-to-sale efficiency. •Handle potential insured escalations and agent disputes as 1 st level leader before, if needed, including Senior Manager of D2C in escalation. Implement a culture of transparency and accountability, fulfilled by customer satisfaction and high retention rate of potential insured business. Qualifications: •High school diploma or equivalent •Life, P&C or Health experience •Understanding of Life insurance products preferred Compensation: •$80,800 - $110,000 / year •Competitive benefits and rewards package •The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!