Hiring: Dir Services Company: ACI Worldwide Location: Norcross, GA Job Posted Time: 2026-09-12 12:58:55 Employment Type: Full-time Target Skills & Keywords : Jira, Microsoft Excel, Project Management, Salesforce About the job Experience: •5+ years managing an implementation team delivering complex custom software solutions into the financial technology industry. Required Skills: •Lead and oversee the end-to-end customer implementation lifecycle; all engagements must adhere to ACI implementation standards and performance measurements. Implement intelligent and efficient use of ACI methodologies and project management best practices to achieve consistent repeatable quality service delivery. •Governance & Oversight - Establish and maintain a governance model to ensure effective oversight of the end-to-end delivery of your implementation programs or projects, ensuring adherence to timelines, budgets, and quality standards. •Client Relationship Management - Act as the primary point of contact for client executives, proactively fostering strong relationships and understanding their business needs to ensure program or project success. •Escalation Management - Address and resolve client escalations promptly, ensuring clear communication and effective solutions within ACI and with the client to maintain satisfaction and keep the program or project on track. •Financial Performance Management - Manage financial performance across the portfolio by monitoring budgets, forecasting, and driving profitability, ensuring programs and projects align with organizational financial goals. •Drive collaboration and partnership with cross-function teams – Lead cross-functional ACI teams, providing direction and support to program or project managers, technical staff, and other stakeholders involved in program or project delivery. •Increase industry knowledge and team relevant industry knowledge and use of ACI products to solve business problems in company targeted vertical markets. •Process Improvement and Best Practices - Identify areas for process improvement and implement best practices to enhance delivery and client satisfaction. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!