Hiring: Dir Service Management Company: Optimum Location: Bethpage, NY Job Posted Time: 2026-09-12 11:41:14 Target Skills & Keywords : Agile, Change Management, Configuration Management, Risk Management, Root Cause Analysis, ServiceNow About the job Experience: •10+ years of experience in Change Management within an ITSM environment, with a strong background in ITIL processes and methodologies •Extensive experience with ServiceNow, Remedy/Helix, and their respective Change Management modules •In-depth knowledge of ITIL Change Management processes and their relationship to other ITSM functions such as Incident Management, Configuration •Management, and Problem Management •Operational familiarity with system integrations and the role of APIs for connecting ITSM tools and automating processes Required Skills: •Service Delivery Process Ownership & Governance •Own and maintain all Service Delivery processes, including Incident, Problem, Change, Event, and related ITSM practices. •Ensure all processes are clearly documented, standardized, published, and maintained as systems, technologies, and operating models evolve. •Establish process governance to ensure consistency, compliance, auditability, and operational effectiveness across CPTO. •Continuously assess and mature process adoption and execution. •Change Management Leadership •Own and lead the Change Management process across CPTO, ensuring disciplined execution and risk mitigation. •Lead and govern Technology Change Advisory Boards (TCAB) and related change forums. Qualifications: •Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience) •ITIL Foundation Certification required (Intermediate or Expert level preferred) •ServiceNow Certified Implementation Specialist or similar certifications in ITSM tools (ServiceNow or Remedy/Helix) •Additional Change Management certifications are a plus Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!