Hiring: Digital Technical Product Manager Lead - Digital Claims Company: USAA Location: Chesapeake, VA Job Posted Time: 2026-09-16 11:05:38 Employment Type: Remote Target Skills & Keywords : Agile, Product Management, Product Strategy, User Experience About the job Experience: •4 years of relevant education and/or experience. Required Skills: •We are seeking a dedicated Digital Technical Product Manager Lead – Digital Claims. •This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. •Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance. •Leads team and stakeholders to envision, define, and translate Digital or Technology product and experience opportunities (customer 'needs' and 'wants' as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, epics, features) and drives execution strategy. •Shepherds highly complex, highly integrated, and strategic Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs. •Drives, quantifies, and defends Digital and Technology product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition of Digital or Technology products and experiences. •Continuously leverages expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; shares best practices with team members. •Guides team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements; follows through to ensure applicable improvements are implemented. Qualifications: •Bachelor's degree; OR 4 years of relevant education and/or experience. •Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards. •Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership. •Product Management: Demonstrated experience leading strategy, roadmap, and delivery for member-facing digital experiences, with clear ownership of outcomes. •Cross-Functional Influence: Proven ability to drive alignment and deliver results across a matrixed environment (P&C Digital, Claims, IT, and partners). •Execution & Delivery: Strong track record operating in agile environments, translating strategy into execution with a focus on measurable outcomes and continuous improvement. •Content & Communications Strategy: Expertise in developing high-quality, member-facing content and scalable communications that enhance engagement and the Claims experience. •Claims Domain Knowledge (preferred, but not required): Familiarity with Claims processes and opportunities to improve the end-to-end member experience. •USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!