Hiring: Digital Service Product Manager Company: Zoetis Location: Troy Hills, NJ Job Posted Time: 2026-09-11 07:37:39 Employment Type: Full-time / Remote Target Skills & Keywords : LESS About the job Experience: •3-5 Years Customer Service related role (required) •3-5 Years Experience with Self-Serve Modality design, implementation, and management (required) Required Skills: •In collaboration with the appropriate business functions, develop and implement a digital customer experience strategy and governance framework aimed to improve the customers' experience across all touchpoints. •Optimize the use of Service Cloud (CRM), Zoetisus.com, and other digital resources and channels to minimize friction in customers' interactions with service teams, improve efficiency, and leverage service as an experience differentiator. •Propose new programs and/or modifications of existing programs based on market research and understanding of current and emerging best practices. •Drive self-serve utilization to decrease operational costs. •Recommend strategy changes, including enhancements, new solutions or retiring of existing solutions. •Place priority on effectively working with stakeholders from other divisions within the organization for mutual benefit by seeking and incorporating feedback that will benefit organizational objectives. •Maintain strong lines of communication with key stakeholders to ensure seamless adoption and implementation of strategies. •Lead change management initiatives to develop and improve internal business processes. Qualifications: •Strong interpersonal, organizational, and creative problem-solving skills •Proven change management capabilities •Demonstrated capacity to conceptualize complex issues, processes or procedures and reach standardized, best practice solutions •Position is based in Parsippany, NJ, Remote considered •This position is also eligible for short-term incentive compensation. •This position is also eligible for long-term incentives. •In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families including healthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. •Visit zoetisbenefits.com to learn more. •Zoetis Recruiters will contact candidates via email from an address ending in •Bachelor's degree in businessor data science required, or relevant job experience Compensation: •$93,000 - $134,000 / year •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!