Hiring: Digital Integration Specialist Company: NeoGenomics Laboratories Location: Ramsey, NJ Job Posted Time: 2026-09-10 14:39:10 Employment Type: Hybrid Target Skills & Keywords : Microsoft Office, Salesforce About the job Required Skills: •Lead and oversee NeoGenomics’ overall Customer Digital Support processes and being the voice of the customer for technical issues •Lead and oversee supporting Digital Technology Solutions operations and ensuring data is safely, securely, and accurately exchanged •Adheres to support processes, documentation processes, and maintaining SLAs •Collaborates with internal customers for digital support needs: commercial, laboratory, billing, and other departments •Interacts with clients via multiple communication channels for troubleshooting and resolution of customer support issues: email, phone, web meeting •Guides clients through technical processes, offering solutions for issues regarding system functionality, user access, and data flow •Communicates effectively with customers, keeping them updated on the status of their queries or issues •At least two years of applied experience in a technical support capacity, preferably in a laboratory, pharma or biotech environment Qualifications: •High school diploma or equivalent required, Bachelor’s degree preferred Compensation: •Competitive benefits and rewards package •We have company 401k match along with an Employee Stock Purchase Program Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!