Hiring: Digital Customer Experience Platform Leader Company: Solstice Advanced Materials Location: Morris Plains, NJ Job Posted Time: 2026-09-03 11:12:34 Target Skills & Keywords : Change Management, Product Management, R, Regulatory Compliance About the job Experience: •10+ years of experience in digital customer experience, commercial transformation, or product management •Proven success delivering customer-facing digital platforms in complex B2B or industrial environments •In-depth knowledge of CRM, ERP, order-to-cash processes, and technical product information management •Demonstrated ability to lead cross-functional initiatives through influence •Operational familiarity with specification-driven sales and technical customer engagement Required Skills: •Reports to: Sr. IT Director (dotted line to Commercial and Supply Chain leadership) •Simplify how customers discover, specify, order, and support Solstice materials •Enable self-service and AI-assisted technical and commercial interactions •Improve customer satisfaction, retention, and share of wallet •Reduce friction and manual effort across sales, service, and supply chain •Translate customer needs into scalable digital capabilities that support growth •Lead Solstice’s digital customer experience strategy aligned to commercial growth, operational scalability, and customer centricity •Develop and lead a multi-year, value-based digital roadmap Qualifications: •Bachelor’s degree required; advanced degree preferred Compensation: •$201,063 - $251,622 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!