Hiring: Desktop Systems Specialist Company: Thomson Reuters Location: Eagan, MN Job Posted Time: 2026-09-16 21:24:56 Employment Type: Remote Target Skills & Keywords : Android, Azure, ServiceNow, VPN, iOS, macOS About the job Experience: •2+ years of experience in desktop support, IT service desk, field services, technical support, workplace technology, or a related role. Required Skills: •Thomson Reuters is seeking a Desktop Systems Specialist to provide responsive, customer-focused technical support to colleagues across the AMERS region. Based in our Minnesota office, you will be part of a global support organization that helps ensure employees have reliable, secure, and effective workplace technology. •The Desktop Systems Specialist will troubleshoot common end-user hardware, software, access, and device issues. You will support Windows and macOS devices, basic mobile-device needs, collaboration tools, and other standard workplace technology. •This is a hands-on support role for someone who enjoys solving problems, helping customers, and learning new technologies. You will resolve support tickets, prepare and deploy equipment, maintain accurate inventory records, update support documentation, and partner with other IT teams when an issue requires escalation. •Provide onsite and remote technical support for end-user hardware, software, access, and connectivity issues. •Monitor the Helpdesk or Service Center queue and respond to incidents and service requests within established service expectations. •Troubleshoot Windows and macOS laptops, desktops, monitors, docks, printers, peripherals, and standard productivity applications. •Configure, deploy, replace, and recover end-user devices in accordance with established processes. •Provide basic support for mobile devices, including setup, enrollment, access, and common troubleshooting. Qualifications: •Operational familiarity with ticketing systems and documenting technical issues, troubleshooting steps, and resolutions. •Basic familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. •Basic familiarity with user-account or device-management tools, such as Microsoft Entra ID, Azure Active Directory, Microsoft Intune, or similar platforms. •Strong customer-service, written communication, and verbal communication skills. •Strong problem-solving skills and the ability to follow established processes, troubleshoot methodically, and escalate issues when needed. •Demonstrated capacity to manage multiple support requests and work effectively both independently and as part of a team. •Demonstrated capacity to work from the Minnesota office and provide onsite support as required. •Operational familiarity with mobile-device-management or endpoint-management tools, such as Microsoft Intune. Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Troubleshoot Windows and macOS laptops, desktops, monitors, docks, printers, peripherals, and standard productivity applications Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!