Hiring: Desktop Support Technician - (NOC) Arlington Heights, IL Company: ESP Global Services Location: Arlington Heights, IL Job Posted Time: 2026-09-16 23:31:06 Employment Type: Remote Target Skills & Keywords : Android, iOS About the job Experience: •1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues •1 - 3 years of experience with current Microsoft Windows Desktop software •1 - 3 years of experience support - DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc. •3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues •3 years of experience with current Microsoft Windows Desktop software Required Skills: •As a Desktop Support Technician, you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. •This position will support one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with our customers’ contractual service level agreements (SLAs). •Provide in-person, phone, remote, and email support to users of supported departments. •Keep the ticketing system up to date with the status off all support requests. •Keep inventory system up to date with all deployed computing asset information. •Research, recommend, and order software and hardware requested by departments. •Create and provision user accounts, email accounts, and necessary access for user staff. •Provides support to end users in problem resolution for both Windows and Apple systems. Qualifications: •What will you bring to ESP? •Understanding of network protocols, server hardware, and configurations •Self-motivated with a willingness to learn and adapt to any new change or situation •Able to communicate effectively with peers, line manager, stakeholders & client end users. •Comp IT (A+, Network+, Security+), or equivalent certification •Able to lift or push 20-50 pounds of equipment if needed. •Able to stand or kneel for extended periods of time. •Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills) •Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end-user environments we should connect and explore. Compensation: •Medical Insurance, Vision & Dental plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!