Hiring: Desktop Support Technician Company: Ovation Workplace Services Location: Niskayuna, NY Job Posted Time: 2026-09-12 14:24:55 Employment Type: Full-time / Remote Target Skills & Keywords : Android, Encryption, Microsoft Office, Stakeholder Management, iOS, macOS About the job Experience: •Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. •Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Required Skills: •Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. •Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. •Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. •Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. •Provide foundational support for macOS environments to assist users of Apple devices. •Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. •Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. •Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. Qualifications: •·       Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience •Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. •Operational familiarity with enterprise antivirus and endpoint protection solutions. •Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. •Operational familiarity with enterprise encryption solutions and Windows device management via Active Directory. •Strong analytical, problem-solving, and technical troubleshooting abilities. •Demonstrated capacity to effectively manage multiple priorities, work independently, and consistently meet established SLAs. •Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. •Demonstrated commitment to delivering high-quality customer service to internal stakeholders. •Demonstrated capacity to adapt to a rapidly evolving technology environment and shifting organizational priorities. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!