Hiring: Desktop Support Technician II (Tier 2 Onsite) Visalia, CA Company: Grapevine MSP Technology Services Location: Visalia, CA Job Posted Time: 2026-09-16 12:39:37 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office, Root Cause Analysis, macOS About the job Required Skills: •System Monitoring: Monitor and maintain the company's IT systems, networks, and applications to ensure availability and performance during night hours •Technical Support: Provide end-user support, troubleshoot hardware, software, and network connectivity issues, and resolve incidents promptly •Incident Management: Log and track all incidents, perform root cause analysis, and implement solutions to prevent recurrence •Routine Maintenance: Perform scheduled maintenance tasks such as backups, updates, and patch management to ensure system reliability and security •Escalation: Escalate complex issues to the appropriate IT staff or third-party vendors and follow up to ensure timely resolution •Documentation: Maintain accurate, up-to-date records of IT procedures, incidents, and resolutions •User Training: Help users learn new systems, applications, and IT policies to improve proficiency and productivity •Security Compliance: Ensure compliance with company IT security policies and procedures and report any security breaches or vulnerabilities Qualifications: •Demonstrated experience in a Desktop Support, Tier 2 Help Desk, or similar role •Windows operating systems (all workstation versions) •Operational familiarity with basic macOS environments •Office 365 and Microsoft Office Suite •Active Directory and user management •Demonstrated capacity to troubleshoot effectively and think critically under pressure •Remote support tools •Printers, scanners, and common office hardware •Knowledge of antivirus, firewalls, and endpoint security best practices •Excellent communication and customer service skills Compensation: •$54,121 - $65,346 / year •401K Plan with 4% matching pay contributions Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!