Hiring: Desktop Support Supervisor Company: Top Prospect Group Location: White Plains, NY Job Posted Time: 2026-09-03 14:46:05 Employment Type: On-site Target Skills & Keywords : Azure, User Experience, VPN, macOS About the job Experience: •5+ years of Help Desk/Desktop Support experience Required Skills: •Lead and support desktop technicians, providing guidance and technical mentorship •Serve as the escalation point for complex technical issues •Troubleshoot hardware, software, networking, and endpoint management issues •Support Microsoft 365, Intune, Active Directory, Entra ID, VPN connectivity, and Azure environments •Manage desktop-related projects and technology deployments •Provide AV and conference room support, including Microsoft Teams meetings and presentation technology •Maintain accurate documentation, asset inventory, and ticket records •Partner cross-functionally with vendors and internal stakeholders to resolve technical challenges Qualifications: •Associate's degree in Information Technology or equivalent experience •Strong knowledge of Windows, macOS, Microsoft 365, Intune, Active Directory, Entra ID, and Azure •Proven ability to mentor team members and handle escalated technical issues Compensation: •$75,000 - $81,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!