Hiring: Desktop Support Specialist Company: SISL Global Location: Tyler, TX Job Posted Time: 2026-09-10 14:26:01 Employment Type: Full-time Target Skills & Keywords : DNS, Jira, ServiceNow, VPN About the job Experience: •2+ years of experience in desktop or end-user support, preferably in a corporate or consumer goods environment. Required Skills: •Provide frontline support for end-user hardware (desktops, laptops, printers, scanners) and software applications (Office 365, ERP tools, communication platforms). •Troubleshoot and resolve issues related to Windows OS, user profiles, email access, VPN, and printing. •Support mobile device setup and management for sales or field teams. •Set up and deploy IT equipment for new hires or site expansions, ensuring minimal disruption to operations. •Assist with IT support in warehouse/distribution environments, including support for barcode scanners, handheld devices, and label printers. •Escalate and track issues that require higher-level intervention or vendor support. •Partner cross-functionally with network and system administrators for more complex technical issues. •Maintain accurate documentation of incidents, resolutions, and asset inventories. Qualifications: •Solid understanding of Windows 10/11, Microsoft 365, and basic networking (DNS, DHCP, IP configuration). •Operational familiarity with Active Directory, user account provisioning, and permission management. •Hands-on experience supporting printers, label printers, and scanners in a production or warehouse setting. •Strong problem-solving, interpersonal, and time-management skills. •Customer-service mindset with the ability to communicate clearly with both technical and non-technical users. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!