Hiring: Desktop Support Specialist Company: SISL Global Location: Kennewick, WA Job Posted Time: 2026-09-10 14:26:01 Employment Type: Remote Target Skills & Keywords : Root Cause Analysis, VPN About the job Required Skills: •· Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. •· Diagnose and resolve advanced technical issues escalated from the L1 support team. •· Install, configure, and maintain operating systems, software applications, and system updates. •· Perform root cause analysis to identify recurring technical problems and develop solutions. •Excellent in troubleshooting break/fix issues of windows and mac computers •· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. •· Collaborate with IT team members on projects, upgrades, and implementations. •· Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!