Hiring: Desktop Support Company: ATC Location: Santa Fe, NM Job Posted Time: 2026-09-16 21:14:46 Employment Type: Full-time / Remote Target Skills & Keywords : Perl, PowerShell, ServiceNow, Shell About the job Experience: •Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications •Strong troubleshooting skills across hardware, software, and basic networking issues •Operational familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus •Strong customer service and communication skills, with the ability to support both technical and non-technical users •Demonstrated capacity to prioritize tasks, multitask, and perform effectively in a fast-paced support environment Required Skills: •Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting •Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner •Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs •Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions) •Support internal teams and collaborate with vendor support to resolve hardware and software issues •Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications •Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles •Prioritize and manage multiple tickets simultaneously based on urgency and business impact Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!