Hiring: Desktop Support Representative II Company: Calista Brice LLC Location: Fairbanks, AK Job Posted Time: 2026-09-10 12:26:50 Employment Type: Contract / Remote Target Skills & Keywords : Microsoft Office, TCP/IP About the job Experience: •0-2 years 15 days •3-5 years 23 days •6-9 years 27 days •10-14 years 30 days •15-19 years 33 days Required Skills: •Work onsite in Fairbanks, Alaska, and provide intermediate-level technical support to Calista Brice end users by independently troubleshooting, resolving, maintaining, and administering desktop systems, software, peripherals, user accounts, endpoint technologies, and related IT services. Qualifications: •Knowledge of desktop services and support environments, best practices, security requirements, and standard IT service management practices. •Solid functional working knowledge of Active Directory, Microsoft Entra ID, Exchange, Microsoft 365, endpoint technologies, and user/account administration. •Knowledge of Microsoft Office applications and other standard business applications. •Operational familiarity with remote access products and technologies, including Microsoft Remote Desktop, Citrix, ShareFile, and LMIR. •Knowledge of LANs, WANs, TCP/IP, networking configuration, and common network components. •Knowledge of desktop hardware, operating systems, software installation, configuration, maintenance, and troubleshooting. •Knowledge of mobile device management, endpoint deployment, asset management, and related support technologies. •Solid functional working knowledge of common concepts, practices, and procedures related to computer science and information technology. •Strong diagnostic and analytical skills related to the identification, troubleshooting, and resolution of complex IT-related issues. •Demonstrated capacity to independently install, configure, maintain, upgrade, and troubleshoot desktop hardware and software applications. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!