Hiring: Desktop Support Engineer Company: JSR Tech Consulting Location: New York, NY Job Posted Time: 2026-09-15 15:09:23 Target Skills & Keywords : Windows Server About the job Experience: •3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred. Required Skills: •Provide Tier 1 and Tier 2 support through the ticketing system, phone, email, chat, and walk-up requests. •Diagnose and resolve hardware, software, operating system, printing, mobile device, peripheral, and connectivity issues. •Manage incidents and service requests according to established SLAs; prioritize, document, escalate, and communicate status appropriately. •Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Microsoft Copilot, and related workplace productivity tools. •Install, configure, maintain, and troubleshoot desktop applications, approved software packages, endpoint configurations, and workstation images. •Configure and support laptops, desktops, mobile devices, docking stations, monitors, printers, and other end-user peripherals. •Provision and support iPhone and iPad devices using approved Mobile Device Management (MDM) solutions. •Participate in employee onboarding and offboarding, including account coordination, equipment deployment, and technology orientation. Qualifications: •Bachelor's degree in Information Technology, Computer Science, a related field, or equivalent professional experience. •Minimum of 3 years of desktop support, service desk, or end-user support experience in an enterprise Windows environment; financial services experience preferred. •Hands-on experience administering Windows Server environments, Active Directory, Group Policy, access permissions, endpoint protection tools, and security-related incident escalation preferred. •Strong customer service, relationship management, troubleshooting, analytical, documentation, and communication skills. •Demonstrated capacity to prioritize multiple tasks, work independently and collaboratively, maintain attention to detail, and support occasional travel, shift rotations, and after-hours coverage. •Preferred certifications include CompTIA A+, Network+, Security+, Microsoft certifications, or equivalent industry-recognized credentials. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!