Hiring: Desktop Support - Boise, ID Company: STI Location: Boise, ID Job Posted Time: 2026-09-15 11:17:14 Target Skills & Keywords : Microsoft Office About the job Experience: •Three years of IT support experience. Required Skills: •: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.) •Understands court processes to ensure that problem solutions match user needs in an appropriate manner. •Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support. •Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures. •Coordinates and/or migrates customer data and information from decommissioned devices to new equipment. •Installs, configures, and maintains software on mobile devices. •Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures. •Informs inventory system by keeping up-to-date and accurate records of serialized asset information. Qualifications: •Reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position. •Knowledge of court processes and court information systems preferred •Skill in providing excellent customer service •Demonstrated capacity to travel throughout the state as needed •Demonstrated capacity to communicate effectively verbally and in writing •Demonstrated capacity to understand impacts of software, system, or application changes on customers •Demonstrated capacity to prioritize and address customer questions and trouble tickets based on customer needs and impacts •Bachelor’s Degree preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!