Hiring: Desktop Engineer L1 Company: Iron Systems, Inc Location: Houston, TX Job Posted Time: 2026-09-10 14:09:40 Employment Type: Contract / Remote Target Skills & Keywords : Microsoft Office, ServiceNow, VPN About the job Experience: •3-5 years of experience. •5 years of experience. Required Skills: •Manage desktop device (hardware, software, and connectivity) incidents through to resolution. •Manage IMAC and deskside support services. •Manage hard and soft break-fix services for laptops and desktops. •Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools). •Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor. •Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation. •Ensure that each desktop device is installed with the appropriate desktop image. •Manage desktop device (hardware and software) incidents through to resolution. Qualifications: •Knowledge and experience with the Windows 7 OS. •Worked on software installation using SCCM, Software Center, and manually. •Needed hands-on experience replacing batteries and working with Dell technicians on hardware break-fix. •Minimum 3-5 years of experience. •Good to have knowledge in AD and smart hands and feet support. •Good to have knowledge and experience of supporting MAC devices and tablets •Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook. •It is preferable to have a good understanding of Lync, VPN, and mobile device support. •Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!