Hiring: Desktop Engineer Company: Alcami Corporation Location: Charleston County, SC Job Posted Time: 2026-09-15 14:04:12 Employment Type: Remote Target Skills & Keywords : DNS, Jira, PowerShell, ServiceNow, TCP/IP About the job Experience: •3+ years’ experience in an information technology support role required with experience in supporting pharmaceutical or manufacturing areas. Required Skills: •1st Shift: Monday - Friday, 8:00am - 5:00pm. •After-hours and flexible hours as needed. •End User Support •Field incoming help requests via ticket system, walk-up, telephone, and e-mail in a courteous professional manner. •Documents all pertinent end-user identification information, including name, department, contact information and nature of problem or issue in our incident management system. •Builds rapport and elicits problem details from helpdesk customers. •Triages and escalates problems when required. •Provide exceptional customer service and follow up on incidents and issues. Qualifications: •Bachelor's Degree in Computer Science, prior technical training, or equivalent experience required. •2-3+ years’ experience in an information technology support role required with experience in supporting pharmaceutical or manufacturing areas. •Application support experience with Microsoft suite and Adobe Acrobat. •Working technical knowledge of network protocols and systems including TCP/IP, DNS, DHCP, and Active Directory. •Knowledge of multiple diagnostic utilities, including Microsoft tools (e.g., PowerShell, CMD). •Good analytical and problem-solving skills with attention to detail and accuracy. •Familiar with Incident management systems like ServiceNow, JIRA, Remedy or similar. •Strong knowledge of computer hardware and mobile devices including smartphones. •In-depth knowledge of IT security principles and best practices. •Exceptional written and oral communication skills. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!