Hiring: Deskside Support Company: Pomeroy Location: Foothill Ranch, CA Job Posted Time: 2026-09-17 11:28:38 Employment Type: Remote Target Skills & Keywords : VPN About the job Required Skills: •The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. •Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates •Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status. •Actively facilitate and support Mac operating system and various Apple tools and applications •Provide operating system updates for Macintosh desktops/laptops •Provide graphical user interface-level assistance with Mac OS X Server configuration and server administration •Support MAC in Windows XP environment (virtual); also Mac OS, including the Mac OS X Server and Server Essentials. •Document any troubleshooting and corrective actions taken to resolve Windows and Macintosh desktop/laptop issues in the Help Desk system Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!