Hiring: Designated Technical Support Engineer Company: Glean Location: San Francisco, CA Job Posted Time: 2026-09-16 16:58:44 Employment Type: Hybrid Target Skills & Keywords : AWS, Azure, Confluence, Embedded Systems, GCP, GDPR, GitHub, Jira, Kubernetes, LLM, Linux, OAuth, REST, SAML, SQL, SaaS, ServiceNow, Zendesk, Zoom About the job Required Skills: •As a trusted technical resource to the customer, you will provide both proactive and reactive support to our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry. •Own the proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s) •Meet with your assigned customers regularly to review issues and develop resolution plans and drive continuous improvement in how you and your Glean teammates provide support to them •Be available to your assigned customers via collaborative communication channels consistently to ensure you are providing timely responses and updates on issues •Create and maintain customer-specific runbooks and knowledge articles •Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries •Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users •Educate customers on the use of Glean product features Qualifications: •Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers •Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction •Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams •Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion •Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience Compensation: •$120,000 - $190,000 / year •Competitive benefits and rewards package •Certain roles may be eligible for variable compensation, equity, and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!