Hiring: Deployment Success Manager Company: Valon Location: San Francisco, CA Job Posted Time: 2026-09-16 12:59:57 Employment Type: Contract / Remote Target Skills & Keywords : R, SQL About the job Required Skills: •A client going live on ValonOS is not the finish line—it is when the real work begins. You inherit a complex servicing operation that must correctly and compliantly process loans every day, under regulatory scrutiny, with executives watching KPIs and operators still learning new workflows. •A Deployment Success Manager •Builds and monitors operational health dashboards (in partnership with analytics) from go-live onward, using data to identify where clients are struggling to complete work correctly, timely, or efficiently. •Investigates root causes through data and direct shadowing—training gaps, visibility issues, process debt, product gaps—and drives resolution instead of documenting problems. •Facilitates client development of new SOPs and operating processes that fully leverage ValonOS; patches understanding gaps with Implementation and escalates product holes to R&D through ProdOps. •Operates as a proactive safe-hands backstop when needed so client operations do not fail while permanent fixes are built. Clients ultimately own their outcomes; your job is to minimize thrash and drive durable success. •Owns the ongoing business-unit-level client relationship: regular business updates, executive business reviews, and escalated concerns. •Develops and maintains staffing models grounded in ValonOS data and each client's operating model—identifying over- or under-staffing and partnering with commercial leads on right-sizing. Qualifications: •Background in mortgage servicing, financial services, healthcare, government, or another regulated, operationally intense industry. Prior exposure to post-implementation success, workflow design, staffing model development, or business reviews at scale. •Mortgage servicing knowledge is not required. Curiosity, horsepower, and the ability to learn a complex, regulated industry quickly are required. •Deployment Success Senior Associate: Owns a given business unit’s operational success at one to two clients. •Deployment Success Manager: Works with multiple client business units at one to two clients. Partners effectively with client business unit leaders to drive business outcomes. May oversee •Preference for NYC or SF based candidates for improved collaboration, speed of execution, and problem-solving. Remote candidates to be considered on a case-by-case basis. 10% travel (approximately one week every two months) expected based on client needs and cross-team collaboration. Compensation: •$130,000 - $180,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!