Hiring: Department Coordinator Company: Stefanini North America and APAC Location: Shawnee, KS Job Posted Time: 2026-09-16 20:23:24 Target Skills & Keywords : Risk Management, ServiceNow, User Experience About the job Experience: •4+ years related experience in an IT or administrative support role Required Skills: •Establish and maintain strong working relationships with internal clients throughout the organization •Collaborate closely with the Digital and Information Technology teams, and other relevant departments to ensure alignment of business needs and ensure superior and comprehensive employee experience •Assist with new hire and onboarding processes •Actively facilitate and support IT Software renewal and approval processes •Act as point of escalation for requests and incidents for business sectors, ensuring issues are resolved quickly and effectively •Provide assistance and training for IT tools, equipment and systems •Lead and contribute to process improvement initiatives, identifying opportunities to increase efficiency and service quality. •Assess the needs of Black & Veatch professionals and provide recommendations for service delivery improvements Qualifications: •The ideal candidate will be self-motivated with a positive customer service attitude with a focus on a positive employee experience. •Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving. •The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously •Must be generally familiar with IT connectivity, systems and hardware •Willing to participate in occasional travel •All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations. •History of successful process improvement implementations is a plus. •Must be able to work both independently or with a group •Occasional overtime and weekend work may be required. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!