Hiring: Delivery Supervisor Company: Conduent Location: Albuquerque, NM Job Posted Time: 2026-09-10 13:13:07 Employment Type: On-site Target Skills & Keywords : Change Management, Medicaid, Microsoft Excel, Microsoft PowerPoint, Provider Enrollment, Quality Assurance, Regulatory Compliance About the job Required Skills: •Lead day-to-day operations supporting Mi Via and SDCB waiver program functions, ensuring compliance with contractual requirements, service level agreements (SLAs), quality standards, and program objectives. •Supervise, coach, and develop operational staff while managing staffing, scheduling, workload distribution, performance, and employee engagement activities. •Monitor operational performance, analyze key metrics, and implement corrective actions and process improvements to enhance efficiency, service quality, and stakeholder satisfaction. •Serve as a primary escalation point for complex participant, provider, service delivery, and operational issues, ensuring timely and effective resolution. •Build and maintain strong relationships with the New Mexico Health Care Authority (HCA), Managed Care Organizations (MCOs), Fiscal Management Agents (FMAs), providers, participants, employers of record, and community stakeholders. •Participate in client meetings, audits, operational reviews, and program workgroups while supporting quality assurance, compliance monitoring, corrective action plans, and audit readiness activities. •Ensure accurate documentation, processing standards, and regulatory compliance across all program functions. •Prepare and present operational reports, performance updates, and recommendations to leadership and clients. Qualifications: •Minimum of four (4) years of supervisory or management experience leading operational teams in a metrics-driven environment. •Knowledge of Medicaid waiver programs, participant-directed services, or similar health and human services programs. •Strong leadership, coaching, employee development, and change management skills. •Proven ability to manage multiple priorities, analyze performance metrics, solve complex problems, and drive continuous improvement. •Excellent communication, customer service, conflict resolution, and relationship-building skills, with the ability to collaborate effectively with diverse internal and external stakeholders. •Demonstrated capacity to manage sensitive and confidential information with discretion. •Proficiency with Microsoft 365 applications, including Excel, Word, Outlook, Teams, and PowerPoint. •Demonstrated capacity to work extended hours as needed to support operational demands, project deadlines, and critical business needs. •Demonstrated capacity to effectively represent the organization in meetings with clients, state agencies, providers, and external stakeholders. •Demonstrated capacity to travel occasionally for meetings, training, client engagements, and program-related activities. Compensation: •$51,205 - $66,500 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!