Hiring: Delivery Manager, Technical Communications Company: Komatsu Location: Cartersville, GA Job Posted Time: 2026-09-15 14:56:55 Target Skills & Keywords : Root Cause Analysis, SAP, Stakeholder Management, User Experience, Vendor Management About the job Experience: •5 years of relevant professional experience, or 10 years of related industry, work, or military experience. Required Skills: •Budget and Resource Management: Oversee Technical Communications delivery budgets, annual budget requests, licensing, supplier services, and system platform costs. Manage publishing vendor billing, subscriptions, pricing, and ordering. Select and manage vendors and platforms that support cost-effective technical content delivery. •Technical Bulletin Coordination: Manage multi-site technical bulletin workflows for selected Komatsu America operations. Partner with service teams to support submission, review, audit, approval, and release. Ensure content meets Komatsu standards and is published on time. •Vendor and Stakeholder Collaboration: Build effective relationships with Technical Communications, IT, global affiliates, customers, distributors, and suppliers. Coordinate delivery requirements, service expectations, pricing, issue resolution, and continuous improvement activities. •Leadership and Employee Development: Lead, coach, and develop delivery team members. Establish clear priorities, provide constructive feedback, support career growth and succession planning, and promote accountability and collaboration. •Performance and Continuous Improvement: Use operational metrics, customer feedback, assessments, and performance measures to evaluate delivery team effectiveness and end-user impact. Standardize workflows, improve systems and processes, and report progress and priorities to leadership. •Technology and Industry Practices: Research and adopt relevant publishing, delivery, automation, and compliance practices. Coordinate platform testing, upgrades, enhancements, documentation, and change implementation with IT, suppliers, and users. •Technical Content Experience: Experience with parts or technical manuals and the delivery of OEM literature through electronic, online, offline, or print channels. •Leadership: Demonstrated ability to lead a team, establish priorities, provide constructive feedback, support employee development, and manage work across changing deadlines. Qualifications: •Required Education and Experience: Bachelor's degree in Technical Communication, Business, Information Systems, Publishing, or a related field and a minimum of 5 years of relevant professional experience, or 10 years of related industry, work, or military experience. Compensation: •Health benefits: Medical, dental, vision, HSA, wellness programs, etc Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!