Hiring: Delivery Manager III, Paid Family and Medical Leave SME Company: Deloitte Location: Minneapolis, MN Job Posted Time: 2026-09-15 11:36:09 Employment Type: Remote Target Skills & Keywords : Accessibility, Salesforce, User Experience About the job Experience: •2+ years of experience working on a Paid Family Medical Leave program •2+ years of experience using Salesforce •5+ years of experience designing complex benefits systems •5+ years of experience in client facing consulting roles Required Skills: •Serve as the primary subject matter expert for PFML program operations, eligibility, claims, benefits, leave types, wage and employment data, documentation, appeals, overpayments, and case resolution. •Analyze PFML and UI statutes, regulations, policies, procedures, and policy changes and translate them into business rules and system requirements. •Define claimant, employer, provider, agency, and caseworker journeys across intake, adjudication, correspondence, payment, reconsideration, and appeal processes. •Lead requirements workshops and develop process flows, user stories, acceptance criteria, decision tables, use cases, and requirements traceability. •Advise on Salesforce solution design, including objects, data relationships, case management, workflows, queues, business rules, Omni-Channel routing, notifications, reporting, and security. •Support configuration and enhancement of Salesforce Service Cloud, Experience Cloud, or related Salesforce capabilities. •Evaluate impacts of Salesforce releases, package updates, integrations, and platform changes on PFML operations. •Design and validate integrations with identity, wage, payment, document management, correspondence, UI, employer, provider, and other state systems. Qualifications: •Demonstrated capacity to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. •Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future •Excellent written and verbal communication skills •You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. •Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Compensation: •$119,000 - $198,400 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!