Hiring: Delivery Manager - Customer Operations Company: Genius Sports Location: New York, NY Job Posted Time: 2026-09-17 11:12:19 Employment Type: Hybrid Target Skills & Keywords : Agile, Confluence, Jira, Project Management, SaaS, Stakeholder Management About the job Experience: •5+ years of experience managing complex customer implementations, technical deployments, or operational delivery within a customer-facing environment. Required Skills: •Lead the end-to-end delivery of customer implementations from project initiation through go-live, stabilization, and transition into ongoing operations. •Develop and maintain project plans, timelines, resource plans, budgets, and delivery milestones. •Coordinate cross-functional teams across Commercial, Finance, Product, Engineering, Legal, Operations, Supply Chain, and Support, as well as customer teams and external stakeholders, to ensure successful end-to-end customer delivery. •Serve as the primary operational delivery lead for assigned customers, building trusted relationships and acting as the main point of coordination for delivery-related activities. •Monitor the operational health and performance of customer deliverables following launch, ensuring implementation commitments continue to be met. •Lead the cross-functional resolution of complex, customer-impacting operational issues that occur during live service delivery, coordinating internal teams, managing stakeholder communications, driving decision-making, and ensuring timely resolution while minimizing customer impact. •Coordinate and drive resolution of delivery-related issues by engaging the appropriate internal teams and managing communication with customer stakeholders. •Lead seasonal operational readiness activities, including planning, testing, operational reviews, training coordination, venue readiness, and launch preparedness for new seasons and competition restarts. Qualifications: •Bachelor's degree in Business, Engineering, Information Technology, Project Management, or a related field, or equivalent practical experience. •Demonstrated experience leading multiple concurrent customer engagements and cross-functional initiatives. •Strong customer-facing experience, including executive stakeholder management. •Strong understanding and ability to apply project management methodologies. •Proven experience managing project plans, risks, issues, dependencies, and delivery governance. •Excellent communication, organizational, and problem-solving skills. •IT WILL BE A BONUS IF YOU KNOW •Project Management certification (PMP, PRINCE2, Agile, or equivalent). •This role offers an annualized salary of up to $120,000 USD and includes eligibility for Genius Sports Group’s benefits plan. •We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. Compensation: •IT WILL BE A BONUS IF YOU KNOW Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!