Hiring: Data Center Customer Operations IV Company: Equinix Location: Atlanta, GA Job Posted Time: 2026-09-10 14:47:53 Employment Type: Full-time Target Skills & Keywords : AI, REST About the job Required Skills: •As a Data Center Customer Operations Technician IV, you will play a key role in delivering exceptional customer service and technical support within our data centers. You will take ownership of complex customer requests, drive timely resolution of issues, and ensure the successful delivery of critical infrastructure services. •In this role, you'll serve as a technical expert, troubleshooting complex challenges while coordinating and executing a wide range of customer operations activities. •Manage and fulfill complex, time-sensitive customer requests with a focus on quality, accuracy, and customer satisfaction •Perform advanced troubleshooting and resolution of customer issues, incidents, and service requests •Deliver Smart Hands support and assist customers with equipment, connectivity, and infrastructure needs •Prioritize multiple requests and projects while maintaining service level commitments •Partner with internal teams to resolve operational and technical challenges •Identify process improvement opportunities and recommend enhancements to operational procedures Qualifications: •Strong experience in data center operations, telecommunications, networking, or critical infrastructure environments •Advanced troubleshooting and problem-solving skills with the ability to work independently •Knowledge of structured cabling, cross-connects, power infrastructure, and data center best practices •Strong communication and customer service skills •Demonstrated capacity to make sound decisions, take initiative, and drive issues to resolution with minimal supervision •This is an opportunity to work at the heart of the digital infrastructure that powers the world's businesses. As a Level IV technician, you'll have the autonomy to solve complex problems, influence operational improvements, and make a direct impact on customer success while continuing to grow your technical and leadership capabilities. •United States - AT4 Atlanta : 53,600 - 80,400 USD / Annual •Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. •The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. •Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!