Hiring: Data Analytics & Business Process Lead Company: Hill's Pet Nutrition Location: Overland Park, KS Job Posted Time: 2026-09-15 11:33:58 Target Skills & Keywords : LLM, Microsoft Excel, Root Cause Analysis, SAP, SQL About the job Experience: •2+ years of systems business testing •3+ years experience in analytics •1+ years of experience in AI and LLM tools •4+ years people management experience •2+ years business testing in SAP production Required Skills: •Partner cross-functionally with cross-functional teams, including all call center departments, digital product teams, regulatory/quality, IT and marketing to develop data insights and trend reporting that solves customer pain points, pushing forward customer experience initiatives and creates operational efficiencies. •Lead key data metrics development for optimal operational efficiencies, modeling optimal staffing strategies, setting metrics and reporting for AI tool and chatbot performance, report and evolve new and existing key metrics appropriately. Proactively champion product improvements based on timely data insights. •Analyze customer data and identify patterns, trends, and insights to develop AI models and algorithms that improve customer service and support operations. Seek opportunities for continued efficiencies and automation of reporting. Coordinate with US Digital and Global team for streamline data management. •Evolve the CXEC data strategy that incorporates descriptive, diagnostic, predictive, and prescriptive categories. Assists in current / future state department analysis to identify gaps and opportunities for improvement, and optimizing business processes. •Manage a team that supports data analytics, workforce management and business process execution including coaching, training, career planning, and performance management to help drive strong execution, accountability, and prioritization across projects and other business needs •Stay abreast of industry trends and customer needs delivering recommendations to department leadership that help identify measurable goals, strategies and tactics that push team and department priorities forward. Qualifications: •Bachelor's degree in business, IT, or related field •Proficiencies in systems such as Microsoft Excel, Google Suite, SAP, CRM,CCaaS, DOMO, SQL, and/or related analytical tools. Compensation: •$86,000 - $121,000 / year •Competitive benefits and rewards package •Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!