Hiring: Cyber Operations Lead, Critical Harm Operations Company: OpenAI Location: San Francisco, CA Job Posted Time: 2026-09-03 07:41:08 Employment Type: Hybrid Target Skills & Keywords : AI About the job Experience: •8+ years of experience in cybersecurity, cyber intelligence, threat intelligence, incident response, security research, or a related field, including 4+ years of leading teams. Required Skills: •This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. •In This Role, You Will •Set the strategic direction for Cyber Operations and translate high-level organizational priorities into a clear operating model, roadmaps, SOPs, escalation paths, quality goals, and safe-access strategies. •Serve as the senior cybersecurity and cyber intelligence expert for complex and high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces. •Build trust, create clarity, navigate disagreement, and move people through ambiguity across FTEs, BPO partners, and cross-functional teams. •Turn policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements. •Own operational health across Cyber Operations, including queue coverage, reviewer productivity, quality metrics, SLA adherence, escalation hygiene, and proactive identification of performance gaps before downstream teams need to flag them. •Use analysis and automation to diagnose root causes, surface risk, prioritize high-leverage fixes, and reduce manual effort. Qualifications: •Build and scale reviewer capability through onboarding, certification, coaching, feedback, recurring calibration, and close partnership with vendor leadership. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!