Hiring: CX Transformation & Change Manager Company: Verizon Location: Rolling Meadows, IL Job Posted Time: 2026-09-03 11:05:56 Employment Type: Hybrid Target Skills & Keywords : Change Management About the job Required Skills: •Designing the Future Customer Journey (35%) •Lead cross-functional Design Thinking workshops with leaders across Product, Sales, Operations, and Customer Success. •Break down our current customer experiences and design a new, seamless digital journey. •Ensure that when we introduce new automated tools to our customers, they remove friction and feel like a natural, helpful extension of our brand. •Build and lead the strategy to help drive change with customers and employees supporting those customers. •Identify where employees or customers might feel confused or hesitant about a new digital tools, and build proactive strategies to build their confidence. •Act as the ultimate champion for the customer experience, ensuring human needs remain front and center during rapid innovation and rollouts. •Use customer feedback, behavioral data, and human psychology to advise our Digital CX team on how our automated tools should interact with customers. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!