Hiring: CX Qualtrics Analyst Company: Aretum Location: McLean, VA Job Posted Time: 2026-09-09 17:59:53 Employment Type: Full-time Target Skills & Keywords: Customer Experience (CX), Qualtrics, Survey Design, Stakeholder Engagement, User Research, Journey Mapping, Data Analysis, Data Visualization, Strategic Communications, Process Improvement, Federal Consulting, DHS Suitability Experience: - BS/BA degree and 5–7 years of relevant experience, or an equivalent combination of education and experience - Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment - Experience using customer experience research and performance data to influence product, service, or operational strategy - Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools Required Skills: - Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities - Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement - Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights - Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives - Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making - Assist CB CX Fed Lead in establishing, managing, and executing the CB Survey Request process including process roll-out, master survey calendar creation and management, and survey creation and finalization - Lead the day-to-day operations of the CB Survey Request Management Process including workflow oversight, triaging requests and additional information as needed, and routing for approval - Serve as first-line advisement on matters related to CX in support of approving or denying survey requests, survey design, and timeline distribution - Program CB surveys within Qualtrics including initial creation, modification and review, and finalization - Ensure proper notifications are established within Qualtrics for requesting team and CB CX notifications on survey responses and data insights - Support the CB CX Federal Lead in developing and executing a data analysis initiative for information gathered via the CB Survey Request Management Process - Identify tooling capabilities, within Qualtrics and others, to analyze and display survey data insights - Ensure integration of survey data insights into other CB CX data analysis efforts Qualifications: - DHS Suitability Required - Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements - Travel Requirements: This is a remote position Compensation: Not specified Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don’t miss this opportunity to join a forward-thinking team!