Hiring: Customer Technical Support Specialist II Company: STERIS Location: Chicago, IL Job Posted Time: 2026-09-16 17:46:21 Employment Type: Remote Target Skills & Keywords : C#, Java, SQL Server, Visual Basic About the job Experience: •3-7 years of experience working in technical support of computers, network, applications, etc OR 11+ years relevant experience without degree •7 years of experience working in technical support of computers, network, applications, etc OR 11+ years relevant experience without degree Required Skills: •This role will support 9am-6pm CST and carries an on-call rotation of 1 week per month. •Direct front-line Technical Support of Customers •Provides mix of front-line and second-line telephone and/or desktop/server support via remote connection to customer servers •Participates in 24/7 technical support coverage on rotational basis •Designs complex custom reports/queries using proprietary software and MS SQL Server •Performs complex bulk data updates, manipulations, and investigations as needed for Customers •Analyzes log files and application and system diagonstics and metrics to identify advanced problems or issues. Collaborates with Customer IT staff to troubleshoot complex issues. •Provides backup support to Tier 1 Specialists Compensation: •$70,000 - $90,000 / year •Competitive benefits and rewards package •Extensive Paid Time Off and (9) added Holidays Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!