Hiring: Customer Technical Support Specialist Company: Fullsteam Location: Boise, ID Job Posted Time: 2026-09-10 13:30:11 Target Skills & Keywords : Embedded Systems, Microsoft Office, SaaS, Salesforce About the job Experience: •4+ years of customer support, technical support, SaaS support, onboarding, training, or a related customer-facing technology role. Required Skills: •Customer Support — 75% •Serve as a primary point of contact for customers through inbound support channels, including chat, email, and phone. •Troubleshoot software, accounts, payment, hardware, and integration-related issues. •Provide clear, easy-to-understand guidance to customers with varying levels of technical knowledge. •Support POS hardware and peripherals, including receipt and label printers, barcode scanners, and payment terminals. •Assist customers with website, e-commerce, and third-party integration-related issues. •Educate customers on Ricochet features, functionality, and best practices. •Take ownership of customer issues from initial contact through resolution or appropriate escalation. Qualifications: •Demonstrated capacity to communicate effectively with both technical and non-technical customers. •Demonstrated capacity to conduct customer training and explain software functionality clearly. •Ability and willingness to work Saturdays as part of a rotating schedule. •Demonstrated capacity to participate in an on-call rotation, as required. •High school diploma or equivalent; additional education or technical training is a plus. •Hourly range: $22.00/hour- $25.50/hour USD Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!